Advice and answers from the Advanced Web Ranking Team
New user role in AWR: Customers with read-only access
The Customer user type provides read-only access to assigned projects and live report templates, ensuring that your clients stay informed.
Designed to enhance collaboration and streamline communication with clients, the Customer user type provides read-only access to assigned projects and the associated reporting dashboards, ensuring that your clients stay informed without the fear of compromising a project’s data integrity due to unintended changes.
What can Customer users do?
Customer users have read-only privileges, allowing them to view the sections and and the report templates from the assigned projects . However, they are restricted from making any edits or changes to the projects. This includes tasks such as adding or removing keywords and search engines, as well as modifying updating frequencies, search depth, or triggering on-demand updates.
How to invite Customer users to join your AWR accout
Enabling access for Customer users is straightforward. The account Owner and the Administrators user type can invite new users by navigating to the Account menu > Users section > +Invite User top right button.
From the User type menu, choose theCustomer option, select at least one project, enter the email address of the client(s) you wish to grant access to, then click on the Invite user button.
After sending the invitation, the customer user will receive an email prompting them to activate their account and set a password.
💡 Please note that you can only invite users with email addresses that have not been previously used to create an AWR account. If you need to invite an email address that is already in our database, please contact us at help@advancedwebranking.com for assistance.
💡 Account Owners and Administrators have full control over user management. They can invite, delete, promote, or demote invited users as needed, providing flexibility and control over account access.
Do you have any further questions or need more information about this product update? Don't hesitate to get in touch with our dedicated support team.
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